This website is run by Andover PCN. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
The majority of this website is fully accessible.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 7 days.
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us as above.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Andover PCN is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The vast majority of our website works correctly on any web technology.
How our site looks and works is based on HTML5, and we test for, and support, the following browsers:
You may experience unexpected behaviour in other browsers.
The desktop version of this website can be navigated by using a keyboard with the following browsers:
To navigate using the keyboard, press:
Note: If you find the [Tab] movement stops at the first navigation option please try to refresh your browser with [Ctrl][F5] as you may have a pre-updated (cached) version of the page loaded.
Firefox users, using Apple PCs and Laptops, may need to enable the [Tab] key in order to navigate using [Tab] properly. This can be found under System Preferences > Keyboard > Shortcuts (tab), then check Use keyboard navigation to move focus between controls.
Safari users will need to enable the [Tab] key in order to navigate using [Tab] key properly. This can be found under Advanced Settings, then check Press Tab to highlight each item on a webpage.
The content listed below is non-accessible for the following reasons:
Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.
See the Content Management section below for details how we intend to check PDF and other documents to ensure they meet WCAG 2.1 AA Success Criterions; 1.1.1 (Non-text Content), 1.4.1 (Use of Colour), 1.4.3 (Contrast - Minimum), 1.4.5 (Images of Text), 2.4.3 (Focus Order), 2.4.6 (Headings and Labels), 3.2.4 (Consistent Identification). This might exclude documents published before 23 September 2018, where they’re not essential to providing our services.
Contrast Ratios, throughout the website, should meet WCAG 2.1 AA Success Criterion 1.4.3: Contrast (Minimum), however some widgets, outside Practice editing control, may fail permitted contrast ratios. Our supplier will contact any suppliers where this issue is identified.
Some tables are used to format text however they do not always work well with screen readers. See the Content Management section below for details how we intend to check tables to ensure they meet WCAG 2.1 AA Success Criterion 1.3.1 Info and Relationships.
Some images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). See the Content Management section below for details how we intend to check images to ensure they are of an accessible standard.
It should be noted that staff are able to add content to this website using a Content Management system. Whilst every effort is made to add WCAG 2.1 AA complaint content, this might not always be possible due to lack of website accessibility experience. Therefore it is possible some documents may not be accessible, links may be added that are not meaningful, new layout tables may not read properly using a screen reader, and there may be new images added which contain text. Our website is reviewed annually either by practice staff, our supplier, or by a third party. The testing body is noted in the How we tested this website section below.
We do not consider any elements to be a disproportionate burden at present as we understand WCAG 2.1 AA. Should any come to light, we will update this section.
Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. See the Content Management section above for details how we intend to check PDF documents.
The accessibility regulations do not require us to check and amend PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
This website was last tested on 31/8/2020.
The test was carried out using:
We are actively looking to improve the accessibility on our website.
The improvements below have been identified on our current work schedule:
This statement was prepared on 31/8/2020. It was last updated on 31/8/2020.
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